Privacy Policy
Last Updated: January 2026
At EaseRent, we value your trust. This policy explains how we collect, use, and share your personal information when you use our property management platform, web, and mobile applications.
Contents
1. Information We Collect
We collect information required to facilitate rentals and verify identities.
Account Information
Name, email address, phone number, and profile photo provided during registration.
Identity Verification
Government ID images or other verification documents required to prove your identity as a valid Landlord or Tenant.
Property & Rental Data
Property addresses, photos, lease terms, maintenance request photos/videos, and chat history between users.
2. How We Use Information
- Service Provision: To create bookings, generate lease agreements, and manage maintenance requests.
- Communication: To send SMS notifications (via services like Twilio/MessageBird) regarding booking status, maintenance updates, or security alerts.
- Safety & Security: To detect and prevent fraud, spam, and abuse. We use data to verify that landlords own their properties and tenants are real people.
- Platform Improvement: To analyze usage trends and improve the EaseRent user experience.
4. Data Security
We implement robust security measures, including Row Level Security (RLS), to ensure that only authorized users can access specific data. Your passwords are never stored in plain text. While no system is 100% secure, we continuously monitor our systems to protect your information.
5. Payment Information
EaseRent does not store your full credit card or bank account details on our servers. All payment transactions are processed securely through PayPal. We only retain transaction records (date, amount, status) for booking history and accounting purposes.
6. Your Rights
You have control over your data:
- Access & Update: You can edit your profile and property information directly through your dashboard.
- Account Deletion: You may request to permanently delete your account and associated data via the Settings page. Note that some transaction records may be retained for legal compliance.
Have questions?
If you have questions about this policy or your privacy rights, please contact our support team.
Contact Support